Refund and Returns Policy

Thank you for shopping at Itemsserorshop! We strive to provide our customers with the highest quality products, but we understand that sometimes you may need to return or exchange an item. Please take a moment to review our Refund and Returns Policy to ensure a smooth process if you need to return or exchange your purchase.

1. Return Eligibility

We offer a 30-day return policy for most products purchased from Itemsserorshop . To be eligible for a return:

• The item must be in its original, unused condition.
• The item must be returned in its original packaging, including all tags, labels, and accessories.
• You must have proof of purchase, such as an order confirmation or receipt.
• The item must not be marked as non-returnable in the product description.

If the product is defective or damaged upon arrival, please contact us immediately, and we will guide you through the process of returning or exchanging the item.

2. Non-Returnable Items

Some items are non-returnable, including but not limited to:

• Customized or personalized items.
• Gift cards.
• Final sale items or clearance products.
• Any item that is returned more than 30 days after delivery.

If you have any questions about whether your item is eligible for return, please feel free to contact us at [email protected].

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [email protected] within 30 days of receiving your order. Provide your order number and details of the item(s) you wish to return.
2. We will respond with detailed return instructions and a return shipping label (if applicable).
3. Pack the item(s) securely in the original packaging, including all accessories, and attach the return shipping label.
4. Ship the item(s) back to us using the provided shipping method. Please keep a copy of the tracking number for your reference.

Please note that customers are responsible for the return shipping costs unless the item was defective or the return was a result of our error.

4. Refund Process

Once we receive the returned item(s), we will inspect them to ensure they meet the return requirements. If everything is in order, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at checkout.

Please note that it may take a few days for the refund to appear on your account, depending on your payment provider’s processing time.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us at [email protected], and we will assist you in processing the exchange. If the item you want to exchange is not in stock, we will issue a refund for the returned product and help you place a new order.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue, either by offering a replacement or refunding your purchase. Please provide clear photos of the damage or defect to assist us in processing your return or exchange.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check with your bank or credit card company, as it may take additional time for the refund to be officially posted.
• Contact us at [email protected], and we will assist you further.

8. Shipping Fees

Original shipping fees are non-refundable, except in cases where the return is a result of our error (e.g., a defective or incorrect item). Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us at:

• Email: [email protected]
• Phone: +1 603-231-7875

Our customer service team is available Monday through Friday, 9:30 AM to 6:30 PM (EST).