Shipping Policy

At Itemsserorshop, we strive to provide a seamless shopping experience from start to finish, ensuring your products arrive safely and on time. Please take a moment to review our comprehensive shipping policy for important details regarding your order's shipment.

1. Order Processing

All orders are processed within 1-3 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

Standard Shipping:

• Cost: $10.00 for orders between $0.00 - $60.00.
• Free Shipping: For orders over $60.00, we provide free standard shipping.
• Delivery Time: Standard shipping typically takes between 7-15 business days, depending on the destination.

Expedited Shipping :

• Cost: $20.00.
• Delivery Time:The international delivery time is 3-7 working days.

Shipping times may vary depending on the shipping carrier, the region, and the availability of the items in your order. While we aim to meet these delivery windows, they are not guaranteed.

3. International Shipping

We currently ship to most countries worldwide. Please note that international orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees. The customs process may also cause slight delays in delivery time.

If your country is not listed during checkout, please contact us at [email protected], and we will try to accommodate your request.

4. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Itemsserorshop is not responsible for delays, misdeliveries, or undeliverable packages due to incorrect or incomplete shipping information. If you notice any errors in your shipping details after placing an order, please contact us immediately at [email protected] so we can make the necessary adjustments before the shipment is processed.

5. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or military bases at this time. Please use a physical address for all orders to avoid shipping delays.

Certain products may be restricted or prohibited from shipping to certain regions due to legal restrictions. If this applies to an item in your order, we will notify you promptly and offer a solution.

6. Lost or Damaged Packages

Itemsserorshop is committed to delivering your items safely. In the rare event that your package is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will work with the shipping carrier to resolve the issue. We may ask for photos of the damaged items to assist with the claim.

If your package is marked as delivered but you have not received it, please check with neighbors or your local postal service for assistance. If the issue persists, contact us, and we will help resolve the situation.

7. Order Modifications and Cancellations

Once an order has been processed and shipped, we are unable to modify or cancel the shipment. Please double-check your order details before confirming your purchase.

If you would like to cancel or make changes to your order before it has been processed, contact us immediately at [email protected]. We will do our best to accommodate your request if the order is still in the processing stage.

8. Customer Service and Support

If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team. We are happy to assist you with any inquiries related to shipping, delivery times, or order status.

You can contact us at:

• Email: [email protected]
• Phone: +1 603-231-7875

Our team is available Monday through Friday, 9:30 AM to 6:30 PM (EST).

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy section on the website. We offer a 30-day return window for eligible items, provided the product is in its original, unused condition.

10. Shipping Delays

While we aim to fulfill all orders promptly, please note that certain factors, such as weather conditions, holidays, or unexpected carrier issues, may cause delays. We appreciate your understanding and patience during such times.

11. Special Promotions

Occasionally, we may run promotions that offer free or discounted shipping. These promotions will be clearly stated during checkout. Please ensure you’re aware of any applicable conditions to receive these shipping benefits.

12. Confidentiality and Privacy

Your personal information is handled with the utmost care. We use secure systems to process your orders, and your details are not shared with third parties. For more details, refer to our Privacy Policy.

Conclusion

At Itemsserorshop, we are committed to providing you with high-quality products and excellent customer service. If you have any further questions about our shipping policy, please don’t hesitate to contact us at [email protected]. We look forward to serving you!